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blogsShipping Policy
Last Updated: 01-01-2026
PetZela LLC is committed to delivering your orders safely and efficiently within the United States.
1. Shipping Locations
We currently ship to all states within the contiguous United States.
At this time, we do not ship to Alaska, Hawaii, or U.S. territories.
2. Shipping Methods
Orders are shipped through trusted carriers such as:
- USPS
- UPS
- FedEx
- Local courier partners (for larger items)
Shipping method may vary depending on product size and delivery location.
3. Processing & Delivery Time
- Order Processing Time: 1–2 business days (Monday–Friday)
- Estimated Transit Time: 3–5 business days
- Estimated Total Delivery Time: 5–7 business days
After your order ships, you will receive a tracking number via email.
If you do not receive tracking details within 5 business days, please contact us.
4. Shipping Costs
Shipping charges are calculated at checkout unless otherwise stated.
We may offer promotional free shipping on selected items or during special campaigns.
Additional fees may apply for oversized or specialty items.
5. Delivery Responsibility
Customers are responsible for providing accurate shipping information at checkout.
PetZela LLC is not responsible for delays caused by incorrect addresses, failed delivery attempts, or carrier-related issues beyond our control.
6. Damaged or Missing Packages
Please inspect your package upon delivery.
If your order arrives damaged or items are missing, contact us within 48 hours of delivery.
Please provide clear photos of the packaging and product to help us resolve the issue quickly.
7. Shipping Delays
While we aim to meet our estimated delivery timelines, delays may occur due to weather conditions, high seasonal demand, or carrier disruptions.
We will notify customers if significant delays occur.
8. Contact Information
PetZela LLC
5527 Bonfair Avenue
Lakewood, California 90712
United States
Email: contact.petzela@gmail.com